Analytics That Actually Tell You Something

Most analytics platforms dump numbers on you and call it a day. We built something different—tools that explain what your chatbot's really doing and why it matters for your business.

Working with Swiss businesses since 2023

What We Actually Do

Here's the thing—we've been watching companies struggle with chatbot data for years now. You get these massive dashboards with fifty different metrics, and nobody knows which ones matter.

So we stripped it down. Our platform tracks what happens when real people talk to your bot. Where they get stuck. When they bail out. What questions keep coming up that your bot can't handle yet.

Then—and this is the part people tell us they appreciate most—we contextualize it. Not just "conversation completion rate dropped 12%" but "here's the three questions causing people to give up, and here's what we'd change."

  • Conversation flow analysis that shows exactly where users drop off
  • Intent recognition tracking to spot gaps in your bot's training
  • Response quality scoring based on user behavior patterns
  • Custom reporting focused on metrics that connect to business outcomes
Chatbot analytics dashboard showing conversation flow patterns and user interaction metrics

Three Ways We Help

We kept the service options straightforward. Pick what fits your situation.

Performance Monitoring

Continuous tracking of how your chatbot handles real conversations. Weekly reports that highlight trends worth paying attention to, with specific examples from actual user interactions.

Conversation Audits

Deep analysis of a specific time period—usually a month or quarter. We review hundreds of conversations to identify patterns, common failure points, and opportunities for improvement.

Custom Integration

For teams with specific needs or existing tech stacks. We build analytics connections that feed into your current systems and match your workflow instead of forcing new processes.

Henrik Voss, lead analytics consultant reviewing chatbot performance data Analytics Lead
How We Work

Real Analysis, Not Just Reports

We started machiidenfile in late 2023 after spending years building chatbots for companies across Switzerland. The frustrating part was always the same—clients would launch these sophisticated bots, then have no idea if they were actually working.

Traditional analytics showed page views and click rates. But chatbots don't work like web pages. You need different measurements. Like, when someone types five messages in a row, are they engaged or stuck? When a conversation ends abruptly, was that success or failure?

"I spent three months trying to prove our chatbot was worth the investment. Henrik's team gave me the data I needed in two weeks—and more importantly, explained what it meant for our support costs." – Patricia Meier, Operations Director

That's what we focus on now. Not generating more charts, but helping you understand what your chatbot's doing and whether it's moving you toward whatever goal you had when you built it.

Talk About Your Chatbot